BSI's order processing utilizes SSL (Secured Socket Layer), providing encryption for all critical data during your order process.		BSI wants to ensure your satisfaction. If you are not completely satisfied with the product or service you received, return the undamaged merchandise within 15 days of receipt to receive a refund. Examples of damage include: opened standards, viewed videos, spine creases, earmarked pages, ink marks, etc. If you have any questions or comments, please contact us as 1-800 862 4977 or by email: solutions.msamericas@bsigroup.com. Please note all prices are USD. BSI Management Systems 12110 Sunset Hills Road Suite 200 Reston, Virginia 20190-3231 (P) (800) 862-4977   (F) (703) 435-7979 inquiry.msamericas@bsigroup.com www.bsiamerica.com/standards